Utilities in deregulated markets are under more pressure than ever to attract and retain customers and are therefore more motivated to consider new technologies to extend their energy services offering. Previous posts in our Future-Proof Utility series have discussed the driving forces behind utilities' push for innovation, and the importance of a customer-centric approach. While both of these concepts are of crucial strategic importance, technology is the vehicle that will ultimately bring the future-proof utility into being. That's why this post will zero in on 5 technologies utilities are exploring and investing in, and what kind of capabilities they will need in order to meaningfully expand their energy services. 

Customer behaviour and choices are becoming the most important drivers in shaping the transition to a new energy system → How are you engaging with yours?Innovating in a commodity market like energy is tough given that all your potential customers are essentially already penetrated - either they are with you, or with a competitor. Since 100% of your prospective clients in developed markets are already connected to the grid, the only way to gain traction and grow is to convince them to switch. What does this mean for utilities? The ones that approach customers via multiple touchpoints have a much greater chance at success, meaning higher acquisition and retention rates. Read on to learn from 3 challenger utilities that are pushing hard for customer empowerment. 

DEXMA Partner SpotlightWelcome to the 4th edition of DEXMA Partner Spotlight! This month we are highlighting Eniig, the third-largest electricity supplier in Denmark.Eniig, a word that means "united" in Danish, is also a co-operative, owned by nearly 400,000 members. The group was formed by a merger between EnergiNord, EnergiMidt and Aalborg's Himmerlands Elforsyning (HEF) and today consists of 1,000 employees.For this edition of the DEXMA Partner Spotlight, we spoke with Martin Brix Kortegaard from Eniig's energy management technology consulting division. Read on for some of the best snippets of our conversation:

Industrial energy efficiency is all the rage thanks to public support initiatives for "Industry 4.0". But how does this trend translate into an actual energy management plan in the industrial sector? Is it possible to save energy in factories without a major investment? Get inspired by the TACSA success story, implemented by DEXMA partner 3ex4.  

Like so many sectors before them (telecom, mobility, hospitality...), utilities are facing mounting pressures on their traditional business model. These driving forces are coming from all directions: shrinking margins due to increased supply from distributed energy resources (DERs) like solar, microgrids, batteries etc., fresh competition from new market entrants from Google to Drift, changing customer expectations... the list goes on. In this disruptive maelstrom, utilities must innovate to drive growth as their traditional business model undergoes a seismic shift.In the next edition of our DEXMA Webinar Series, we'll hear from a real utility on how they are dealing with disruption, and leveraging data-driven tools to re-invent their business models.

Before investing in the right technology for your building or portfolio, it’s important to understand how energy management systems and building automation systems are used in many buildings to improve operations and minimise energy spend.One thing we realised in our exchanges with hundreds of energy professionals is that the terms EMS and BMS / BAS are often used interchangeably, when in fact they are actually fundamentally different. To clear up the confusion, we put together this handy infographic.

Green building certifications are essential in meeting global climate targets, but here's the issue: certifications like BREEAM and LEED refer to the intended energy performance of a building, in the context of its design and construction stages.But happens once that building is occupied? The building’s energy performance on paper starts to look very different from the daily reality of its actual use. In fact, according to a RIBA CIBSE database, buildings tend to consume between 1.5 and 2.5 times the amount of energy originally predicted by their designers. That means even smart or green buildings on paper could be running inefficiently in practice - and costing you money. This discrepancy is called the energy performance gap, and our latest free guide is all about closing it using the combined powers of building automation technology and real-time energy analytics.

The transition to low-cost, highly efficient clean energy technology is being accelerated by an accompanying revolution in innovative business models to deploy that technology. As with other similar industry shifts, the fundamental drivers are sound economics combined with the right business model.You've no doubt heard of Software as a Service (SaaS) and its advantages over on-premise software when it comes to investing in energy management. In this guest post by Angela Ferrante of SparkFund, we'll learn about a lucrative new business model called Lumens as a Service.

Time to face facts: the term "energy efficiency" simply isn't sexy.Energy manager readers of this blog know it better than anyone else: uttering this bland phrase generates skeptical squints, a few eyerolls, or at best, a half-hearted shrug among colleagues and customers alike.So why is energy efficiency met with such indifference? And what can be done about it, if anything?Good news: there's a groundbreaking initiative out there that's changing the way businesses are talking about energy management, and you can become a part of it! Read on to discover more...

These days, facility operators and energy managers have a lot on their plates. Keeping up with rapidly evolving building automation technology, constantly changing occupant expectations and best industry practices and standards is getting increasingly difficult. On top of that, there is the ubiquity and security risk of data coming from the ever-expanding Internet of Things, requiring a new set of skills, not to mention the tools to manage building data properly.So how can energy teams keep up with the chaos?Read on to discover some tried and tested strategies to bake building performance into your day-to-day tasks as a facility or energy manager.